Internal service provider to GovernmentInternal Service Provider to Government

Project Description

Preparing a response to an RFT for an internal service provider to a major Government electrical utility. The utility published a request for tender (RFT) to the open market for competitive bids to provide the service that was being provided by internal suppliers (blue collar).

A bid response team was assembled to assist the internal team to put together their bid. Madrigal Communications was engaged to undertake technical writing and advise on the content and documentation.

The contract value was $11 million a year and the internal team had never put together a proposal.hare.

Client needs

The bid team engaged Madrigal Communications to assist with the content assembly, technical writing and production.

Our approach

Madrigal Communications uses a systematic approach to tender responses. We analysed the RFT document and recommended that a high level of detail was required to complete the bid. Compliance with Work Health and Safety (WHS) was a fundamental requirement of the tender response. Madrigal assembled and cross-referenced a comprehensive set of safety policies and procedures to unequivocally show that all compliance requirements were met.

We also formatted the documentation and assembled the electronic form for submission. We also assisted in the costings and resourcing estimates.


We produced a comprehensive tender response that was a competitive price and demonstrated compliance with all requirements, especially the extensive work health and safety specifications.

The proposal was successful with the internal client winning the job.

how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

We chose Madrigal Communications to create an installation manual for our Flow Lotic device based on their technical writing skills and experience in water. They worked very closely with us and exceeded all expectations with highly accurate illustrations and an easy-to-follow layout which made the installation process very clear. The manual not only impressed our internal teams received great feedback from our customers, which enhanced the reputation of the product and our brand. We can recommend Madrigal highly

Ashley Yap
Customer Success and Product Manager, Iota

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